Privacy Policy
At CTG Tutors, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our tuition services. By using our website and services, you agree to this Privacy Policy.
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1. Information We Collect
We may collect the following information:
Personal Information- Full Name
- Phone Number / WhatsApp Number
- Email Address
- Address or Area
- Educational Institution & Department
- Academic Qualification & Teaching Experience
- Student Information (for guardians)
- Any information you voluntarily provide
When you visit our website, we may automatically collect: IP Address, Browser Type, Device Information, Operating System, Pages Visited, Visit Duration, and Cookies/Analytics Data.
2. How We Use Your Information
We use your information to:
- Match guardians with suitable tutors
- Verify tutor identities and process applications
- Contact you regarding tuition opportunities
- Respond to inquiries and improve our services
- Send important service updates
- Prevent fraud, misuse, and maintain platform security
We never sell your personal information.
3. Tutor Verification
To maintain quality and safety, CTG Tutors may collect verification documents such as Student ID, National ID (if available), University Information, Educational Certificates, and Teaching Experience. These documents are used only for verification purposes.
4. Information Sharing
We may share limited information only when necessary:
- For Guardians: We may share Tutor Name, Educational Background, Experience, and Contact Information (when necessary).
- For Tutors: We may share Student Class, Tuition Area, Subject Requirements, and Tuition Schedule.
We never share unnecessary personal information.
5. Cookies
Our website may use cookies to improve user experience, remember preferences, analyze website traffic, and improve website performance. You can disable cookies through your browser settings.
6. Third-Party Services
We may use trusted third-party services including Google Analytics, Google Forms, Meta (Facebook & Instagram), WhatsApp Business, Google Maps, and Cloud Hosting Providers. These services have their own privacy policies.
7. Data Security
We implement reasonable security measures to protect your information, including secure data storage, limited staff access, and regular monitoring. While we strive to safeguard your data, no online transmission or storage system can be guaranteed to be 100% secure.
8. Data Retention
We keep your information only as long as necessary to provide our services, meet legal obligations, resolve disputes, and improve our platform. Inactive records may be deleted periodically.
9. Your Rights
You may request to access, correct, update, or delete your personal information, or stop receiving promotional communications. To make a request, please contact us.
10. Children's Privacy
CTG Tutors does not knowingly collect personal information directly from children under the age of 13. Information relating to students is generally provided by parents or legal guardians.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised "Last Updated" date.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us: